Returns & Exchanges
At UGREEN NAS UK, we strive for complete satisfaction with your data storage solutions by offering a 30-day return window for all electronics. If your NAS device or accessory does not meet your expectations, we provide a streamlined process for returns and technical exchanges.
Initiate Your Request
Contact our support team with your order number and the serial number of your UGREEN NAS device to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the item in its original packaging, including all power adapters, ethernet cables, and drive screws to ensure a full refund.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized UK courier location for tracked delivery back to our warehouse.
Inspection and Refund
Once our technicians verify the hardware condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing